Dstv took money *******LY from my bank account without my permission!

<p>I have been a faithful DSTV customer for many years, and enjoyed their service. </p> <p>A couple of months ago, I took the package of dstv premium with new decoder, for 24 months. </p> <p>A few months thereafter, I re-assessed my budget, and wanted to cut back on expenses. I phoned dstv and told them I want to freeze my account for a while. Because I am on the 24-month package, they informed me that I first needed to pay a once-off settlement amount to fulfill that contract, which I did (Although it took my NUMEROUS calls, and being transfered from one wrong department to the next.....)</p> <p>In the end I payed the amount, and the lady confirmed that my account was frozen. However, I still received tv viewing on my account, so I went to the local teletronics shop, where they informed me that it is because I payed ahead - you pay, and then you enjoy watching the rest of the month. </p> <p>BUT, the lady phoned in and stopped my account on my behalf, and I cleary remember her instructing them to REMOVE me as a debit order client, that I am now a cash paying client, so that no extra money would go off on my account, (This was 2016 Nov - the above process already started in Sept)</p> <p>Would you believe it, during the month of December, DSTV took ANOTHER payment, via debit order from my account!!! I have phoned in via teletronics, who have phoned in on my behalf via their direct lines, we are in February, AND STILL I HAVE NOT RECEIVED MY MONEY BACK WHICH WAS TAKEN *******LY FROM MY ACCOUNT!!!!! </p> <p>Dstv, what the hell?!?!?!? Outright ********!!! I want my money back! </p> <p> </p>