dstv to switch decoder from holiday to home extra view

I have been sitting with them on the phone since them this afternoon to swap decoders from my holiday home to my home decoder extra view. I took my old home decoder to my holiday home and ask to just put the holiday decoder in my home. Been holding again more than an hour... with my airtime to watch Dstv at home and still waiting!!! No come back to say sorry for holding on... nothing! I am still on the line.... thank goodness I have many minutes..... I will stay on line till is fixed.