TK
Teboho K
1 reviews | Active since Jun 2013
04 Oct 2023, 13:04
DSTV **** to me.
I upgraded my dstv package to premium about a month ago (the premium package includes Showmax for free), since then I been trying to watch Showmax but I am told that I need to subscript separately for show max and pay the monthly subscription.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Oct 2023, 13:48Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2023, 13:48
Official
Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Oct 2023, 13:45Hi Teboho,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 084*****81 with a *** and could not get hold of you.
Please note that on the system it reflects that you have an Explora which is active on DStv Premium, however this decoder is not linked to Showmax.
You also have a DSD1132 decoder which is also active on DStv Premium and this decoder is linked to your Showmax.
If you still remember your Showmax credentials used to register the DSD1132 to Showmax, you my still use the same credentials on the Explora.
You may LiveChat with one of our Showmax consultant for assistance, alternatively email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 084*****81 with a *** and could not get hold of you.
Please note that on the system it reflects that you have an Explora which is active on DStv Premium, however this decoder is not linked to Showmax.
You also have a DSD1132 decoder which is also active on DStv Premium and this decoder is linked to your Showmax.
If you still remember your Showmax credentials used to register the DSD1132 to Showmax, you my still use the same credentials on the Explora.
You may LiveChat with one of our Showmax consultant for assistance, alternatively email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2023, 13:45
Official
Hi Teboho,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 084*****81 with a *** and could not get hold of you.
Please note that on the system it reflects that you have an Explora which is active on DStv Premium, however this decoder is not linked to Showmax.
You also have a DSD1132 decoder which is also active on DStv Premium and this decoder is linked to your Showmax.
If you still remember your Showmax credentials used to register the DSD1132 to Showmax, you my still use the same credentials on the Explora.
You may LiveChat with one of our Showmax consultant for assistance, alternatively email ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 084*****81 with a *** and could not get hold of you.
Please note that on the system it reflects that you have an Explora which is active on DStv Premium, however this decoder is not linked to Showmax.
You also have a DSD1132 decoder which is also active on DStv Premium and this decoder is linked to your Showmax.
If you still remember your Showmax credentials used to register the DSD1132 to Showmax, you my still use the same credentials on the Explora.
You may LiveChat with one of our Showmax consultant for assistance, alternatively email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,