DSTV - To have or rather NOT???

It's with heartfelt dissapointment and dismay that I would like to highlight the impossible imposed upon me by DSTV.

Let's call it what it is:"DSTV wants me to pay for two subscriptions in one month".

I was all along subscribed to the DSTV family package for R280 p/month and decided to upgrade to the Compact plus package effective 1st May 2021.

However, am I now suppose to pay an amount of R799 for the month of May 2021, because someone accidently activated both subscriptions on my profile.

Although I have been a very loyal DSTV customer nor been in arrears, but following various calls to DSTV do I still need to pay or be left with a BAD CREDIT SCORE as well as DSTV disconnected.

I asked for advise, a contact detail or to speak to a superior or manager, but due to COVID protocol, could unfortunately not attend to my query nor provide guidance on my matter. (Although consultant wanted to help and agreed on wrong doing, was she also not in a position to assist any further???)

Should I rather kiss a long trusted relationship goodbye and rather join another reputable service provider that's offering much more?

What to do???