DSTV *******--REFUND MY MONEY

DSTV ARE *******.....I had purchased a streaming package on 1 September 2021 for the amount of 409.00 Dstv failed to assist with the connect me or my account. I spoke to several agents and held for hours for their assistants to assist but no one could. They kept making excuses for not knowing anything... They promise to call back in a few minutes and call back after days. So with all the drama with the first time, trying to be a customer with them, I decided to cancel because clearly no one has any clue as to what they were doing. I requested a REFUND. They first had to locate funds which they did and sent a REFERENCE number. Then they request POP which I cannot get as I make an ONLINE payment (put in card details, make payment) and DSTV had not issued an invoice. The Proof of Payment to them is indicated on my Bank stats but this is not good enough for them. They are making all kinds to excuses NOT TO REFUND MY FUNDS.....I have spoken to Palesa Xulu, today 21/10 and she advises that payment is reflecting, But no one has requested a refund...I have sent through Id, Bank statements confirming my banking details its NOT GOOD ENOUGH....This is the PATHETIC SERVICE I HAVE RECEIVED FROM DSTV....Dealing with them feels like you in a CIRCUS because 5 different agents give you 10 different answers....FRUSTRATING!