1 reviews | Active since May 2016

07 May 2016, 18:17

DSTV ******* ***2

<p><span style="color: #ffffff; font-family: Arial, sans-serif; font-size: 12px; line-height: 18px; white-space: pre-wrap; background-color: #1da1f2;">Payment via the pay now system was done my be on 15 December 2015 of R1296.91 was made successfully. In February 2016 I was informed via SMS that the money didn't go through and it will be reversed. To date, nothing has happened. however my services has been suspended. I made a payment of R2451.41, which included the amount of R1296.91 that was still not refunded to me. I received a call from Sindisiwe on 3 May 2016 to inform me that the account is in arrears. when I mentioned the payment of R1296.91 she proceeded to tell me that she sees the payment was made and that I have provided them with proof thereof, so she will take it further to have the account credited with this amount. I then received a call yesterday, 5 May 2016 again being told by Zanelle that the account is in arrears. I asked if the agents in the contact centre correspond with each other, she said yes... but when I pointed out about the credit... she said she will follow up. unfortunately when I reached home.. my services has been suspended AGAIN!!!! and now reconnection fees is added.. WHERE IS MY MONEY!!!!!! this service is</span></p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 08:35
Official
Dear Mrs DR Rabie Thank you for taking the time to contact us, we apologies for the inconvenienced caused. We’ve checked your account and noticed that your account problem is not resolve. Please be advised that we have escalated your complain for urgent assistance and for a urgent call back to resolve the problem. Feedback will be provided as soon as we have receive information. Regards Nesta
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 08:35
Official
Dear Mrs DR Rabie Thank you for taking the time to contact us, we apologies for the inconvenienced caused. We’ve checked your account and noticed that your account problem is not resolve. Please be advised that we have escalated your complain for urgent assistance and for a urgent call back to resolve the problem. Feedback will be provided as soon as we have receive information. Regards Nesta
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 08:36
Official
Dear Mrs DR Rabie Thank you for taking the time to contact us, we apologies for the inconvenienced caused. We’ve checked your account and noticed that your account problem is not resolve. Please be advised that we have escalated your complain for urgent assistance and for a urgent call back to resolve the problem. Feedback will be provided as soon as we have receive information. Regards Nesta