DSTV ******* (***2)
Payment via the pay now system was done my be on 15 December 2015 of R1296.91 was made successfully. In February 2016 I was informed via SMS that the money didn't go through and it will be reversed. To date, nothing has happened. however my services has been suspended. I made a payment of R2451.41, which included the amount of R1296.91 that was still not refunded to me. I received a call from Sindisiwe on 3 May 2016 to inform me that the account is in arrears. when I mentioned the payment of R1296.91 she proceeded to tell me that she sees the payment was made and that I have provided them with proof thereof, so she will take it further to have the account credited with this amount. I then received a call yesterday, 5 May 2016 again being told by Zanelle that the account is in arrears. I asked if the agents in the contact centre correspond with each other, she said yes... but when I pointed out about the credit... she said she will follow up. unfortunately when I reached home.. my services has been suspended AGAIN!!!! and now reconnection fees is added.. WHERE IS MY MONEY!!!!!! this service is Pathetic... Dalene Rabie ***
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Mrs Rabie,
We tried to contact you today but could not reach you.
It’s important that we inform you about the PayU payments that were made between December and end January were not successful. However, from the customer’s side it reflected as successful as per the feedback we received from PayU.
We do apologise for the inconvenience caused in this regard and have reversed the reconnection fees charged.
Your payment of R2451.41 reflects on our records which covered the outstanding balance previously owed. The credit remained could not cover your service till 19 June 2016. Please note that the monthly subscription of your DStv account is R779.00.
· Premium subscription is R759.00
· Insurance for your decoder is R20.00.
The total balance required for the reconnection of service is R1249.00. This balance includes the outstanding balance when the service was disconnected and pro rata amount for the Premium package from today till 19 June 2016.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,