DSTV - *******

I have been to the walk in center 3 times, called more than 5 times for over 30 min each time I called wasting my airtime just to have multi choice suspend my services for the fact that they are *******. I have requested a manager to contact me on numerous occasions but noting, the agents put me on hold and the call drops because they refuse to assist. I feel like sending DSTV a legal notice. In 2020 I cancelled my services due to unemployment, the next month DSTV activated my services without my consent and has been billing me since. In January 2023 I was asked to settle the account to activate my services and a call will be logged to have the credit processed on my account. Since then there has been no feedback, no credit and my services have been suspended. If this is not resolved asap I will be sending a legal notice to Multi choice.