1 reviews | Active since Apr 2012

16 Jun 2015, 15:05

DSTV *******!!!

Firstly, DSTV ran a promotion earlier this year, where by if you paid yearly in advance you would pay the rate before the price increas and get a month free. i rep**** to this SMS numerous times and no1 ever phoned me!<br> <br> Secondly, i am a dstv customer for 6 years, my account is paid via debit order and paid a month in advance, on numerous occasions if i went on holiday or during my fasting month i would call to get my account disconnected and would reconnect later, my account was pro rated and i was billed accordingly.<br> however when i called today i was told it cannot be disconnected and that i had to wait until my invoice date, so this means even though i will not be using the service i am having to pay for it until the date of my invoice which is the 24th of the month.<br> this blatent ******* and abuse towards customers should not go unheard and i wish to inform every new customer to take this into account before signing up with these *******!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jun 2015, 08:53
Official
Hello MOE25,

We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.

It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.

We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,