DSTV - *****

The worst experience I have ever had.

I have been trying to sort out my account for months now. I had 2 accounts a residential and a price lock account, for a long time. in June there has been problems, every now and again my account has been suspended, cause they transferred my funds to the wrong account.

As I started to investigate it came to light that there was a credit on the residential account, which they then transferred from the residential account to the pricelock account, and then closed the residential account.

No problems in July, come August, made one payment, like I do every month, there is 100's of transfers in and out of my pricelock account which no one can explain.

After trying numerous times to get this sorted still nothing. After phoning 100's of times holding on 1000's of minutes still this has not yet been sorted.

On the 11th of October I spoke to a guy named Andile, which he and his manager confirmed in the notes of June, there was transfers done, but no one knows where to, it is not reflecting on my account, after spending 67 min on the phone with him, he understand my frustration, and he said that he can see it, and it was escalated to his manager and they unblocked the account. He can also see that it has been asked 4 weeks before to sort out this matter, but no one bothered to sort this.

And now we are at the 22nd of October I had 10 days of October DSTV, and that is it, they expect payment at the end of the month but I only had 10 days DSTV, because of an internal matter they can't resolve. I have spoken to the DSTV facebook, for 6 consecutive days now, and they are trying to get the call between me and Andile, why?????? It should be in the notes???????

No one can find my residential statements from before, they can only find the pricelock ones, they can't access my residential account that has been closed, cause they don't know where it has dissapeared to???? But I have been with DSTV for 10 years!!!!!!!

Now I ask you, why the hell should I keep on with this??????? And pay that kind of money every single month, and you can't sort out one account????????????????

And no, I want to see it on paper, I want to know where that credits have dissapeared to, where have my money gone that I paid into your account???? and it has been 4 months, and they can't help me!!!!!!!!!! You are currently *****ing from me, my account has been paid in full, and it has been days, maybe months if I put it together, that I have not seen DSTV on my television!!!!!!!

And still no one can sort this out!!!!! don't you have competent people??????