Dstv they reap off

Item: DStv (MultiChoice)
Rating: 1
Author: Nteboheng R

I paid the services on 31 July 2024 amount of R625 and my services was disconnect when I called the customer care I found out I have Netflix that I never subscribed it was confirmed that it was done at 30 April 2024 while the was no one accessing dstv. And meaning I have been paying the Netflix that I don't access and I am on arrears for amount that I don't know. Please can you reverse the charges and reconnect my service. I logged the call with *** reference number ***

Account number: ***7.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

04 Aug 2024, 09:14

Hi Nteboheng,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply04 Aug 2024, 09:14

Official

Hi Nteboheng,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Nteboheng R's updateReviewer Update

06 Aug 2024, 08:06

My query is not resolved and my service still disconnect and I received calls to pay for the Netflix that I dispute that it was activated without my knowledge because in the afternoon no one at home.

Or rather you come and collect the explore decoder and reconnect to my previous decoder for compact.

Please can anyone intervene on my query.

ID number:
***.

Please contact me on ***.

Nteboheng R's update06 Aug 2024, 08:06

Reviewer Update