PC
Pieter C

1 reviews | Active since Jan 2014

17 Jun 2019, 21:32

DSTV - their scheduling makes no sense/changes without notice - and that is unfortunately just one of many issues that you can expect!

Not for the 1st time, DSTV's useless online portals as well as displayed scheduling frustrates you to the point where you wonder why on earth you're paying them and not rather just wait for for example sporting events/highlights etc to be available on Youtube and just watch it for free there - i.e. no expense @ (more importantly for myself) no schlep and hassle in dealing with the frustration these muppets are causing me instead of providing me with relaxed no frills no fuss entertainment that you expect for the premium they charge?! For whoever is reading this on DSTV's behalf - can you please explain to me why on earth DSTV made zero effort/used no logic at all/clearly doesn't put their clients' interests first by not simply putting a highlights package of the US Open Golf (that finished between 3-4am this morning!) available for normal working people (i.e. the people paying the overpriced DSTV subscriptions and keeping this sad company from going under!) who can't stay up until 4am on a Monday morning (and thus rather trust - or rather they could trust - that the "service provider" to who they pay R1000/month for for who now's what?!) will apply some logic i.t.o. scheduling highlights accordingly during the early morning hours (5am-9am) instead?! What's even more frustrating is that you did exactly that for the 1st 3 rounds of the tournament, yet then for whatever stupid reason you never seem to do so for the final, most important, most applicable round of a golf tournament on a Monday morning? Why on earth not??? + Then you go and state that you (would've) shown highlights at 17h this afternoon - which I set a reminder for on my decoder - yet those highlights was in fact not displayed at 17h but then moved out to 20h - for which I then set another reminder for - but (as expected by now!) it yet again also didn't get displayed at 20h... I'M REALLY OVER IT... Over paying such a useless company for such useless "service"... They've also got the most pathetically run online portals - that seems to change every month but unfortunately never for the better, their "managers" also make empty promises i.t.o. "getting back to you" - but they couldn't be bothered in the least, customer service is a term they clearly don't understand... They are so lost that they've now even started promoting themselves with ads of "how easy it is" (yet from experience I know it still isn't/doesn't work like they claim/advertise!) to clear error codes - you must know a company is struggling when they promote themselves i.t.o. how easy it is for their clients to sort out the issues that are mostly caused by their own technical glitches... very sad... I wouldn't recommend anyone to use their "service"... #dstvmustfall #dstvwillfallbecauseitisbeingmanagedintotheground!

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