DSTV Theft of Costomer Time and Money with BAD Service

I believe DSTV has no customer service and is only in business because it has a monopoly on sports broadcasting in SA. THis is a story of how they stole R40 from me. It is not much but this is a thing of principle and who knows how many other customers this is happening to. I tried to rent a movie with a credit card payment. The payment went through and R40 was paid but the movie was not released to be watched. I phoned the help line that could not assist, but logged a call with a promise to phone me back to resolve this. This took an hour of my time. Wanting to watch the movie I then continued to rent the movie on my account that worked like it should. The next week by Thursday nobody from DSTV phoned me back. I then phoned DSTV again with no real assistance other than a request to sent through proof of payment to an email address, which I did. I sent through a credit card statement with the credit card tansaction number, to which DSTV rep**** they want better POP. I have now spent another hour to resolve this issue. THis was a credit card transaction and not an EFT. THe only better POP is to go to the bank and have them stamp the statement that will take another hour of my time. I'm not willing to do this because, I've already wasted much more than R40 in my time to resolve this and I'm not willing to carry on. I'd rather spend my time now to warn other users of the poor service and BAD service were DSTV does not put any effort to service their customers. To date nobody from DSTV has phoned me to try and resolve their mistake. This may be R40, but I'm paying way more in subscription fees that I believe necessitates better service.