DSTV (theft) loading insurance fee without our consent!

Ref number *** A R300 has been added to my mother's account, I am told its some insurance, which I have NEVER requested for. I would like that amount to stopped and reversed from my account. I have called your call centre and told they cant assist, was given ***, which I called and was told they cant help as I am not the account holder (which I understand), I then requested they call my mom, I was told by some rude and obnoxious guy named Ntobeko Mgenge, "he doesnt call client, they call him!!", he reports to Benjamin Naicker, who also was not willing to call.

I had waited on the phone for 30 minutes. I am told I cant cancel this insurance online,or the app, or whatsapp, We must call in! and be the 72nd person waiting in the queue! It is clear way of frustrating you, so they can continue *****ing from clients.

They can confirm who added this insurance, and why. They keep wanting to explain the importance of it, which I do not want!

Reverse the amount and stop it from debiting.