1 reviews | Active since Mar 2017

08 Jan 2019, 13:35

DSTV the worst service ever

I had my customs dstv disconnected on Tue 6th of DEC 2018. Multuchoice sent me a text that I need to pay R1350 to be connected. As I did not have the money I paid R1350 on the 24th DEC. Today on the 8 Jan I have being disconnected. When I call to ask why the call center agent arrogantly tells me that there is nothing he can do and I have to pay. I then quesuon him and say surely if I have paid on the 34th of DEC my next payment date is the 24th Jan. No I am told. I am then told that I have to pay R600 and that they have deducted the money on a pro rata basis and I got billed from the 1st of January which I absolute hogwash. They r telling me that DSTV in 12 days used R900 on my account. Its the middle of January were the heck will I get that cash. Also the fact that I paid according to my statement and I was never informed of all these extra charges cause the should have told me to pay 2,,k first time around. What shocks me is that I am allowing myself to be fleeced in broad day light when I have an android decoder and unlimited data but being a good citizen u support dstv. I will defubately be leaving DSTV and they must not come crying if they have lost me cause I have being subscribing for 6 years now for premium decode. I am done cause they feel they have a monopoly. Guess what things are not what they seem. Good luck with your business cause you are so arrogant and you will reap what you sow trust me.

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