DSTV the worst service

My Dstv now app on my smart TV only has free content on it and no premium content, despite being a premium subscriber. After receiving no assistance on the dstv now live chat and having no success either on the WhatsApp line, I decided to call into the call centre. The first agent kept me on the line for more than 10 minutes and then terminated the call. The second agent didn't seem to understand what the dstv now app is and terminated the call after 5 minutes. The third agent tried to assist me and tried many different solutions after 30 minutes then informed me that she is unable to assist and referred me to use the live chat option on the dstv now app. I then explained that I have already tried that unsuccessfully and that it will not resolve me issues. I asked to speak to a superviser and then surprise surprise I was put on hold for another 5 minutes before the call was terminated. If there was a rating available below 1 star I would give it. Despite paying over R1000 a month. I am unable to access the full content that I am entitled to and do not receive any satisfactory customer service.