DSTV - The worst procider in SA to deal with

<p>Seriously - almost feel like DSTV has no interest of improving customer service.</p> <p> </p> <p>I placed an order for explora to DSTV under the 949 per month contract. My request was logged sometime around 10/12 december. They called back first time and call was dropped. They called 2nd time and either a drop or hang again and it kept on happening again and again. When I called them back, I understood that they have some automated out-call setup where agents don't have a choice to call back if call was dropped or hanged.</p> <p> </p> <p>Finally with no luck with DSTV, I ended up buying an explora from DionWired on 8th Jan. And the installation company succesfully found time to complete the installation on 9th Jan. We were fooled by DSTV for so long which took only 1 day to get things sorted.</p> <p> </p> <p>But DSTV's sh@t still continues and I really found this very frustating. Upon activating service for explora decoder, their system creates a due for my account, and only clearing that account one can activate further services like extra view. Its like you go to shop to buy 2 items and they have a rule that take 1 item and go somewhere else to pay for that item and come back to buy 2nd item.</p> <p> </p> <p>Anyway, it doesn't ends there. On 9th, I requested the call centre agent to load a adhoc debit order for the outstanding amount for Jan, because she confirmed that on 10th I can call back to activate extra view (after debit order goes thru), so I called DSTV today again and here this out - today the agent suggested that if I request to load an ad-hoc debit order after 15:00 - it will not be processes, not even a day after. Then I do not understand that why they even a load a debit order after 15:00.</p> <p> </p> <p>DSTV IT team - it will take you less than 1 hour for this change to implemnt that "no adhoc debit order can be loaded after 15:00" and it will save several swearing to your call centre agents.</p> <p> </p> <p>Seriously, even in today's world we have companies like DSTV. Frustating, Disappointing and feeling sh@t about this whole episode.</p> <p> </p> <p>Rohit</p>