DSTV THE WORST CUSTOMER SERVICE AND CONTACT CENTRE

Good day, I received an email from an attorney advising I owed DSTV over R1000, shocking at I cancelled my subscription stating the premiums are too high for constant repetitive viewing. I called in 2 weeks ago and spoke to an agent who insisted I was liable for the amount even though I had a reference number for the cancellation. I requested to speak to a supervisor/manager and was referred to Tshepo {***-i685} who promised to investigate and get back to me within 24 to 48 hours. 2 weeks later, no call or feedback so I have to follow up and call the contact centre *** this morning at 8:25am. The agent {a name I can’t pronounce} thinking I’ll ask to spell it when I get my reference number but as usual the uselessness of DSTV prevails. She takes my details and I explain my predicament, she does a safety check and still asks how I pay my account, meaning she didn’t listen to my problem at all. I state again, the account is closed. She says please hold and keeps me on the line for over 10 minutes connecting then placing me on hold to hear if I’ve finally dropped the call. When she hears I’ve still on after 14 minutes she disconnects my call. Once again no outcome of the situation. DSTV has the worst customer service ever with noting that this isn’t my first time leaving a BAD review!!!