Dstv The worse Customer Service

So unhappy with DSTV right now!!! My dstv was disconnected on the 22/03/2018. I then chatted to two agents who both tells me that a payment has been reversed for last year August 2018, how that happened I dont understand. Both agents give me different dates and amounts. The first agent then drops the line on me and the other gives me a lousy excuse. I then went into our closest branch a week later in Vangate Mall spoke to one of the store advisor who kindly advised that he will send my details off to the finance team which I left him with all the paperwork bank statement and proof of payment and he assured me that he will call me back the next saturday between 11-12. I am still waiting!!! I left two numbers with him me and my wife is still waiting. He assured me that he would call. I then decided to have an online chat again today!! But what a time waster!! This agent again tells me that no details was submitted and proof was send off. I went through all of this for nothing. I am once sitting here at home with my dstv being off for 3weeks now and I paid for a full month. The customer service that I have received so far is a disgrace and a joke!! Now the last advisor tells me he can and that I must forward proof of payment again. I am so sick I just want my issue resolved and then I will get my account disconnected!!!! I feel ****** and utterly disgraced!!!