DS
Dale S
1 reviews | Active since Oct 2023
15 Nov 2024, 10:09
DSTV the **** we all fall for.
Hi everyone,
I urge you never to buy or subscribe with DSTV. DSTV is a **** from the moment you subscribe or purchase anything online.
I have had the worst online experience, service etc. DSTV online I purchased a DSTV streama end of September 2024.
First RAM was unable to deliver for some reason. RAM Sends DSTV back to DSTV. At this point I wanted a refund.
DSTV agent tells me no sir we will prioritize your order and send it via different courier. Mind you DSTV agent confirmed they are unable to tracker the order and I must just hope it shows up with 7-14 days.
The waiting period ends and since then I have been waiting for a refund. I have sent multiple emails and calls etc way too much admin and effort a client should ever do.
After multiple dead ends and promises for a team leader to contact me (since apparently none of the staff other than a Team leader can assist)
I was also on a call recently and for some reason their team leader start shift later. That needs to be fixed. Also was refused a chat with a manager because the team leader wasn’t on shift.
On the plus side after a month or so it seems they can now finally assist.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
15 Nov 2024, 10:35Hi Dale,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Nov 2024, 10:35
Official
Hi Dale,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2024, 12:48Dear Dale,
We sincerely apologize for the disappointing service you've received regarding your DSTV Streama purchase. We understand that the delays, communication challenges, and failed delivery attempts have caused frustration, and for that, we are truly sorry.
Unfortunately, our system does not have the necessary details to access your account. To better assist you, could you please provide:
1. Account holder's name
2. Contact number associated with the account
3. Order reference number (if available)
Once we receive this information, our dedicated team will:
1. Investigate the issues
2. Expedite your refund (if applicable)
3. Ensure seamless service moving forward
Your satisfaction is paramount. We appreciate your patience and cooperation.
Please reply to this email or contact our customer care team directly:
Email: ***
Thank you for bringing this to our attention.
Best regards,
DStv: Hello Peter Team
We sincerely apologize for the disappointing service you've received regarding your DSTV Streama purchase. We understand that the delays, communication challenges, and failed delivery attempts have caused frustration, and for that, we are truly sorry.
Unfortunately, our system does not have the necessary details to access your account. To better assist you, could you please provide:
1. Account holder's name
2. Contact number associated with the account
3. Order reference number (if available)
Once we receive this information, our dedicated team will:
1. Investigate the issues
2. Expedite your refund (if applicable)
3. Ensure seamless service moving forward
Your satisfaction is paramount. We appreciate your patience and cooperation.
Please reply to this email or contact our customer care team directly:
Email: ***
Thank you for bringing this to our attention.
Best regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2024, 12:48
Official
Dear Dale,
We sincerely apologize for the disappointing service you've received regarding your DSTV Streama purchase. We understand that the delays, communication challenges, and failed delivery attempts have caused frustration, and for that, we are truly sorry.
Unfortunately, our system does not have the necessary details to access your account. To better assist you, could you please provide:
1. Account holder's name
2. Contact number associated with the account
3. Order reference number (if available)
Once we receive this information, our dedicated team will:
1. Investigate the issues
2. Expedite your refund (if applicable)
3. Ensure seamless service moving forward
Your satisfaction is paramount. We appreciate your patience and cooperation.
Please reply to this email or contact our customer care team directly:
Email: ***
Thank you for bringing this to our attention.
Best regards,
DStv: Hello Peter Team
We sincerely apologize for the disappointing service you've received regarding your DSTV Streama purchase. We understand that the delays, communication challenges, and failed delivery attempts have caused frustration, and for that, we are truly sorry.
Unfortunately, our system does not have the necessary details to access your account. To better assist you, could you please provide:
1. Account holder's name
2. Contact number associated with the account
3. Order reference number (if available)
Once we receive this information, our dedicated team will:
1. Investigate the issues
2. Expedite your refund (if applicable)
3. Ensure seamless service moving forward
Your satisfaction is paramount. We appreciate your patience and cooperation.
Please reply to this email or contact our customer care team directly:
Email: ***
Thank you for bringing this to our attention.
Best regards,
DStv: Hello Peter Team
Best regards,
DS
Dale S's updateReviewer Update
16 Nov 2024, 17:011. Account holder's name : Jacobs Johannes Solomons
2. Contact number associated with the account : ***
3. Order reference number (if available): ***1
4. DSTV help reference ***
Also just for more reference I made the purchase with my card using my dads account.
Preferably contact me ***
2. Contact number associated with the account : ***
3. Order reference number (if available): ***1
4. DSTV help reference ***
Also just for more reference I made the purchase with my card using my dads account.
Preferably contact me ***
DS
Dale S's update16 Nov 2024, 17:01
Reviewer Update
1. Account holder's name : Jacobs Johannes Solomons
2. Contact number associated with the account : ***
3. Order reference number (if available): ***1
4. DSTV help reference ***
Also just for more reference I made the purchase with my card using my dads account.
Preferably contact me ***
2. Contact number associated with the account : ***
3. Order reference number (if available): ***1
4. DSTV help reference ***
Also just for more reference I made the purchase with my card using my dads account.
Preferably contact me ***
DS
Dale S's updateReviewer Update
16 Nov 2024, 17:13Hi,
Please do investigate and compensate accordingly.
At this point I will only be happy if I get my refund and extra compensation for my efforts. The lack of effort from your team is disappointing.
Recently I purchased a TV from Makro, I was able to track my order from the moment it left the warehouse.
Makro delivered the very next day.
How your team messed up two deliveries is beyond my comprehension.
Plus the lack of feedback from DSTV is astonishing.
When RAM sent my streama back to multichoice I had to follow up and find out that it was there.
I have done more than enough admin for myself and your team.
How is it your team cannot see certain things on the system.
Please streamline your online store or just don’t sell anything online.
Please do investigate and compensate accordingly.
At this point I will only be happy if I get my refund and extra compensation for my efforts. The lack of effort from your team is disappointing.
Recently I purchased a TV from Makro, I was able to track my order from the moment it left the warehouse.
Makro delivered the very next day.
How your team messed up two deliveries is beyond my comprehension.
Plus the lack of feedback from DSTV is astonishing.
When RAM sent my streama back to multichoice I had to follow up and find out that it was there.
I have done more than enough admin for myself and your team.
How is it your team cannot see certain things on the system.
Please streamline your online store or just don’t sell anything online.
DS
Dale S's update16 Nov 2024, 17:13
Reviewer Update
Hi,
Please do investigate and compensate accordingly.
At this point I will only be happy if I get my refund and extra compensation for my efforts. The lack of effort from your team is disappointing.
Recently I purchased a TV from Makro, I was able to track my order from the moment it left the warehouse.
Makro delivered the very next day.
How your team messed up two deliveries is beyond my comprehension.
Plus the lack of feedback from DSTV is astonishing.
When RAM sent my streama back to multichoice I had to follow up and find out that it was there.
I have done more than enough admin for myself and your team.
How is it your team cannot see certain things on the system.
Please streamline your online store or just don’t sell anything online.
Please do investigate and compensate accordingly.
At this point I will only be happy if I get my refund and extra compensation for my efforts. The lack of effort from your team is disappointing.
Recently I purchased a TV from Makro, I was able to track my order from the moment it left the warehouse.
Makro delivered the very next day.
How your team messed up two deliveries is beyond my comprehension.
Plus the lack of feedback from DSTV is astonishing.
When RAM sent my streama back to multichoice I had to follow up and find out that it was there.
I have done more than enough admin for myself and your team.
How is it your team cannot see certain things on the system.
Please streamline your online store or just don’t sell anything online.
DS
Dale S's updateReviewer Update
19 Nov 2024, 12:11Good day,
Your customer care service is pathetic.
I called today and the agent started talking about showmax which is not related to my issue.
Eventually when the agent and I were on the same page.
The DSTV agent told me a team leader was going to call me. I received a call from +27 (11) ***.
My phone barely rang and then the person put the phone off.
What is going on? My ticket ref is ***
Please contact me.
Your customer care service is pathetic.
I called today and the agent started talking about showmax which is not related to my issue.
Eventually when the agent and I were on the same page.
The DSTV agent told me a team leader was going to call me. I received a call from +27 (11) ***.
My phone barely rang and then the person put the phone off.
What is going on? My ticket ref is ***
Please contact me.
DS
Dale S's update19 Nov 2024, 12:11
Reviewer Update
Good day,
Your customer care service is pathetic.
I called today and the agent started talking about showmax which is not related to my issue.
Eventually when the agent and I were on the same page.
The DSTV agent told me a team leader was going to call me. I received a call from +27 (11) ***.
My phone barely rang and then the person put the phone off.
What is going on? My ticket ref is ***
Please contact me.
Your customer care service is pathetic.
I called today and the agent started talking about showmax which is not related to my issue.
Eventually when the agent and I were on the same page.
The DSTV agent told me a team leader was going to call me. I received a call from +27 (11) ***.
My phone barely rang and then the person put the phone off.
What is going on? My ticket ref is ***
Please contact me.