DSTV the ****!!!

So we have been receiving bad signal for sometime now on one of our decoders, I than thought it was maybe LNB related and called an installer who confirmed that indeed it was decoder related because the signal strength seems okey. I than inquired on your Facebook page about your nearest Service provider in order for me to exchange my decoder since I'm paying insurance for it, i was than told to go to Midrand as there is a service provider who can assist. I drove to Midrand and those offices are closed, I than drove to the 2nd nearest which is Edenvale and I was told that they dont have any stock of the Decoders, i should return the following day. I than decided to atleast give them a week, I than return to the store and still I'm told that there is no stock(Pathetic). I than decide to call the centre (Randburg)to find the way forward and than I'm told by the floor supervisor Nokwanda that actually no, I need to call the insurance department and lay my claim there first and they will provide me with a centre where I should collect my decoder, I than ask her if I should travel the 4th time to edenvale?? And her response was that no the insurance department will provide a way forward. I call the insurance department and I get a auto response that the department only operates Monday-Friday 8-5 Nokwanda never even bother to tell me that to save costs of making fruitless calls that I'm being charged for. As I'm writing this I'm on the line waiting for Nokwanda whom they supposedly cant find, that's s manager I just spoke to 5 minutes ago, (says alot about the companies integrity) DSTV is such a ****, I might aswell terminate this services and join everybody by using fiber.