DSTV the pits
I can't believe I just called DSTV customer service explained what my issue was & this still refuses to act me. When I ask for the supervisor she then tells me they is no one on shift & that I must fix the problem on my own. Why have do you have a customer service contact center if no one will be willing to assist.
After holding for 12 minutes she then hangs up on me. I'm now sitting here with a problem & no solution.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Dec 2021, 21:24Hi Zina,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Dec 2021, 21:24
Official
Hi Zina,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
11 Dec 2021, 08:56Any Feedback???? I'm still experiencing problem as the problem was not fixed. Samkelisiwe Mchunu was no help at all.
's update11 Dec 2021, 08:56
Reviewer Update
Any Feedback???? I'm still experiencing problem as the problem was not fixed. Samkelisiwe Mchunu was no help at all.
DStv (MultiChoice)'s replyOfficial
12 Dec 2021, 16:06Hi Zina,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the matter was later resolved.
However we have escalated the call you had with Samkelisiwe to the management for either disciplinary or upskilling the agent.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the matter was later resolved.
However we have escalated the call you had with Samkelisiwe to the management for either disciplinary or upskilling the agent.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Dec 2021, 16:06
Official
Hi Zina,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the matter was later resolved.
However we have escalated the call you had with Samkelisiwe to the management for either disciplinary or upskilling the agent.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the matter was later resolved.
However we have escalated the call you had with Samkelisiwe to the management for either disciplinary or upskilling the agent.
Kind Regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
26 Dec 2021, 12:55Hi
My relationship with DSTV is becoming toxic & abusive.
I made a payment on the 23rd & today I woke up with no services only to be told that my services have me disconnected why????
I need to know who disconnected my services & where did they get that request from.
I am spending so much money always calling DSTV what's with the incompetence.
This is really frustrating
My relationship with DSTV is becoming toxic & abusive.
I made a payment on the 23rd & today I woke up with no services only to be told that my services have me disconnected why????
I need to know who disconnected my services & where did they get that request from.
I am spending so much money always calling DSTV what's with the incompetence.
This is really frustrating
's update26 Dec 2021, 12:55
Reviewer Update
Hi
My relationship with DSTV is becoming toxic & abusive.
I made a payment on the 23rd & today I woke up with no services only to be told that my services have me disconnected why????
I need to know who disconnected my services & where did they get that request from.
I am spending so much money always calling DSTV what's with the incompetence.
This is really frustrating
My relationship with DSTV is becoming toxic & abusive.
I made a payment on the 23rd & today I woke up with no services only to be told that my services have me disconnected why????
I need to know who disconnected my services & where did they get that request from.
I am spending so much money always calling DSTV what's with the incompetence.
This is really frustrating