AR
Avesh R
1 reviews | Active since Nov 2015
12 Nov 2015, 08:32
DSTV-the most inefficient and expensive service
over the last few months I have had to deal with the constant disconnection and reconnection of my services.<br> everytime I phoned DSTV to find out what was the issue it was always the excuse that the account is in arrears however I receive my amount due via sms every month and I pay the amount stated. on the 12/11/2015 I phoned DSTV again and they informed me that I need to pay more money to them, I asked the consultant why she simply says I don't know why and the line just gets transferred to another department without me even knowing..i'll be honest here DSTV is the most terrible service provider I have come across I am being ****** for my money's worth and they don't care about their customers.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 17:29Hello AveshRamdhanee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one your query has been resolved the account has been reconciled. The next payment will be expected on the 28th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
Dial *120*68584#
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one your query has been resolved the account has been reconciled. The next payment will be expected on the 28th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
Dial *120*68584#
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 17:29
Official
Hello AveshRamdhanee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one your query has been resolved the account has been reconciled. The next payment will be expected on the 28th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
Dial *120*68584#
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one your query has been resolved the account has been reconciled. The next payment will be expected on the 28th November 2015. Please do not hesitate to use any of our touchpoints below in order to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
Dial *120*68584#
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile