Dstv the contract was a mutual agreement, not a death Sentence!

I want to express my extreme disappointment with Multichoice DSTV concerning their Routers. This goes along with their *********** agents/IT specialists. I have been reporting the issue of network via telephone, chats and emails since the 25th of last month. Agents have been loading me with different reference numbers every time i call them. There is no resolution that is following. I have reported them three times on this platform, but they are not shaken at all. I just finished speaking to Natasha, whom she forwarded me to another agent who disconnected the call on my ears. I have requested DSTV to come a collect their useless router and replace with the working tool because I am paying them. They obviously refused. I have requested them to cancel this thing because I can not pay for NOTHING! They are telling me about cancellation fee! DSTV, you have a tendency of selling this product, knowing very well that it will fail along the way, then hold customers in the name of contract! I am paying for a service, not for a broken agreement. If I was the one who defaulted payment; Dstv was gonna be very quick in blacklisting my name. Now that it is me who require a service that I pay for; Dstv is not available. Suddenly, I must pay for 24 months!

My next email is going to consumer ombudsman and NCC online. I can not pay for this contract because you are aware of the problem. You do not have the right capacity within you to fix the issue. You were anticipating failure of your devices ; hence you hold people by contract.

Your agents rudeness and incompetence can not be overlooked. Shutting down the telephone on clients ears is a definition of a dying company! I am expecting a cancellation email or a collection of this box from my house; and of course come with the working box. Otherwise all our chats and records of telephones will serve as proof that I have been shouting for help to no avail/