DSTV terrible website

Their new self service website is terrible. They assume one knows ones Smartcard number (why when everything is linked via one's username already??). I have multiple decoders. They identify your the decoder with the decoder code e.g. DSP500 - who knows what their decoder code is? On the previous service one named these e.g. "cottage" why haven't they brought that through from the old service? Very confusing. Very frustrating. Then after all the effort of finding one's SmartCard Num and working out which decoder has which code..... the Holiday activation doesn't work anyway. It hangs. Come on DSTV you can do a LOT better!