******DSTV terrible service with no delivery*****

I have been with DSTV for many years and wanted to upgrade to the Explorer. The agent contacted me, we successfully went through the process. I emailed all the documents on 04 Feb 2016 to activate to [Email Removed] as advised , didn't hear anything, phoned the customer centre on 04 March 2016, emailed it again to the same address and cc's the agent who I dealt with in order to escalate [Email Removed] Didn't hear back, phoned again 08 March to query, they said they will escalate, phoned again on 10 March. They said they would escalate to the whole dept as the manager cannot escalate himself to the manager of that dept...Terrible terrible terrible service with still no result, very disappointed. My friend waited 3 months for his Explorer to be delivered...why advertise if you cant deliver, want to approach Carte Blanche next but suspect they wont do a expose on their employer unfortunately. It was suggested I post on Hellopeter to get some form of response seeing nothing else works. One cant even leave a comment on their website anymore as it seems there are too many complaints..wish there was better competition...