DSTV terrible service

Very disturbed with Multichoice services. I called them about a week ago to stop my debit order as I cannot afford to pay given the current COVID crisis in the world and impacting our daily lives. Guess what the debit order went off again even though I was promised by their very *********** staff that it will be stopped. I then requested my monies be reversed wherein I was then told by MEEZA that I need to go to my bank and submit a bank statement for my account. I don’t understand why because it’s very easy to debit my money but when you make a fault on your side then I must get bank statements etc. I’m high risk as I have asthma and now I must go stand in queues at the end of the month just to get a bank statement which is unfair. Till now I have not received a call from any managers From DSTV to sort my account out. This is pathetic service and hence the reason why people are canceling their services. Maybe that’s the reason why they keep debiting customers accounts as they themselves are losing business terribly. Someone call me ASAP