DSTV - Terrible service and wasting my time

I dont like to complain as I am a positive person...<br> <br> But, I had a complaint end of last week regarding the service received from Multi Choice and not taking responsibility...<br> <br> Well my Explorer finally arrived a few days later.... Seems like the only way Multichoice provides any type of service is if there is a complaint..<br> <br> Trying to connect the decoder to my satellite and TV, I realized that Multichoice did not deliver the 'switch'. Following inquiries I found out that this is like someone delivering you a new car without wheels...<br> <br> So, on Saturday morning (my free time) I took my daughter (2 years old) and the decoder to Multichoice N1 to collect my switch. I walked into the store at 9am. 2 hours later I was still waiting... Talk about wasting my time! The reasons that were given to me for having to wait so long is vague and unacceptable!<br> <br> I am so disappointing with this whole experience with Multichoice and the service is absolutely SHOCKING!!!<br> <br> Unfortunately, there are no worthwhile competition for DSTV in South Africa otherwise I would have changed my provider. But because DSTV has the monopoly in South Africa they can do what they want and ***** people (their customers) over