DSTV terrible service

I have a contract with DSTV Internet and I have just changed my address. I sent an online enquiry about the procedure for change of address a week before I moved from an old address and until today I have not received any response. I have been calling the DSTV customer service on *** since Monday (30/10/2023) to request assistance with the installation at the new address and I spoke to more than 15 people and no one has been able to assist. They are not sure about the procedure including their fibre department who advised me to rather cancel the contract and apply for a new one. The cancellation would cost me R1400 because a big company like MultiChoice don't have competent people to assist customers with a simple thing as moving to a new address. The date today is the 2nd November 2023 and I still can't get any assistance. I pay more than R900 a month for this kind of service. If you ever want DSTV connection don't even think of DSTV internet.