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Sibongakonke M
1 reviews | Active since Jul 2015
18 Mar 2024, 07:55
Dstv terrible customer service
Terrible service, first from Gundo but especially arrogant nonchalant attitude from Thobeka Mtshali who is in Mavis Madondo's team. She flat out refused to make an effort to assist. I still do not have picture. DSTV does not value it's clientele, they really believe they're too big to fail. An overhaul of the customer service department is needed, I spoke to 4 other people yesterday and none could help, but the attitude from thobeka towards her job is really horrible
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Mar 2024, 08:08Hi Sibongakonke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Mar 2024, 08:08
Official
Hi Sibongakonke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Sibongakonke M's updateReviewer Update
18 Mar 2024, 09:36Oh on top of everything else, your call center does not have the fascilities to call clients back? So i am inconvenieced by you and I must still spend my airtime and get put on hold for extended periods and ifI run out of airtime you guys can't do me the courtesy if calling me back. Mavis straight up told me she will not call me back after I asked her to listen to my call with thobek, I must be the one to follow up.
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Sibongakonke M's update18 Mar 2024, 09:36
Reviewer Update
Oh on top of everything else, your call center does not have the fascilities to call clients back? So i am inconvenieced by you and I must still spend my airtime and get put on hold for extended periods and ifI run out of airtime you guys can't do me the courtesy if calling me back. Mavis straight up told me she will not call me back after I asked her to listen to my call with thobek, I must be the one to follow up.
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Sibongakonke M's updateReviewer Update
18 Mar 2024, 14:40And even you guys don't respond to customers, your twitter page also ignores customers. You guys think dstv is too big to fail, don't you?
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Sibongakonke M's update18 Mar 2024, 14:40
Reviewer Update
And even you guys don't respond to customers, your twitter page also ignores customers. You guys think dstv is too big to fail, don't you?