DSTV Terrible customer service

Good day Today I am a very unhappy client. I am trying to sort out my father’s dstv account .Firstly it takes so long for someone to answer at customer service.Secondly ot is so noisy that I have to repeat myself over and over .My father has been a loyal dstv client for years now .He is an annual payer. He paid January 2021 an amount of R1139.That is for 12 months right ? Then they cut his dstv off now . First time I call in I get a friendly lady Shaadan Thursday 2 Dec 2021. I explained the situation to her and she goes the extra mile and it was switched on again . Yesterday 5 December my fathers dstv was switched off once again. I call customer service the lady on the other side says it is because he was behind in 2020 (which is not possible because he is an annual payer). So I end the call to try and see if I can get any sort of statement online that can show me why he is behind .Nowhere I can get a statement .So I call again get another lady on the phone from customer service .I explain everything to her and she said she is going to put me on hold to see the financial states. She puts me on hold for 40 minutes!!! Eventually I dropped the call deciding I will try again today . So today I try again .20 minutes later the lady says its because we are being charged for showmax . I then told her we are not supposed to be charged as my father has an premium subscription and it is free . On his showmax account it also states that his Payment is part of the dstv Bill and it is free . You have lost a long and loyal client .

DSTV your customer care service is a disgrace!

No one seems to want to sort out this problem and just wants him to pay .But he should only be due again in January .

Regards Lehanne