Dstv Terrible Customer Service

Where does one begin with you guys. Dear DSTV you have my rather elderly parents in a knot here. 1k plus for your services and you still manage to want to rip them off. One of your agents told me, 4 days ago our next payment was due in February. Today service was cut. We paid again. Now the extra view which was fine this morning does not work. We call your centre 3x and god knows how much airtime later, it is still not working. Now we must pay R300 for your agents to come here and sort a problems we did not wake up having or understand why we have it. Is this how you make money for these agents? By ripping us off? You debited my parents even after 3 requests to stop doing that as she pays cash. What on earth is one to do but cancel all this nonsense. Please call us back asap as we are now fed up. You cannot create a value chain for your agents by giving us paying customers technical issues that have nothing to do with us. Frustrating. We have paid 3x so far and guess what, we do not have our service. Not to mention how the swiping machine at one of your agents centres this morning took money from us twice because of the machine. This is all ridiculous. Please come back to us asap.