1 reviews | Active since Jul 2020
DStv TERRIBLE CUSTOMER SERVICE
I decided to cancel my DStv subscription due to very bad service. I phoned in to request the amount outstanding before cancellation. Firstly I had problems obtaining the amount to be paid in order for me to cancel my monthly subscription. Eventually I was able to give notice of y cancellation just to receive a sms two weeks later to inform me of the full monthly subscription that will be deducted on the last date of June. I once again contacted the call center and was informed that it was just a system genrated sms and that the call center agent could see that the services were cancelled and reassured me that the amount will not be debited. Guess what??? The FULL monthly subscription amount was debited on 30 June 2020. I obviously phoned the call center again and was advised that someone would phone me (which will never happen) to explain the situation but that I will be refunded within 14 days, OR I can make their mistake MY problem and contact my bank to reverse the debit order. THIS COMPANY HAS, BY FAR, WON THE PRIZE FOR THE WORST CUSTOMER SERVICE IN THE HISTORY OF BAD SERVICE!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Unfortunately I am still not satisfied.
I deliberately asked the lady I spoke to on 6/06 how we will be able to prevent the debit order to be automatically loaded. She assured me that my services were cancelled and that the debit order WILL NOT go off on 30/06. You are welcome to listen to the recording. Her words were something to the following effect: ‘don't worry it is only a system generated sms you have received, your account will not be debited’.
Further to that-i only received the sms that the full amount of R1100 will be debited on Saturday 27/06 after which I immediately tried to phone DStv but without any luck of the call being attended to over a weekend.
The lady I spoke to yesterday advised that I contact my bank to have the debit order reversed which I then did, cause I can not wait 5-14 days or who knows how long for the money to reflect in my account.
You will therefore unfortunately have to wait for the your R206 until month end for that amount.
This was not my first issue with DStv and you will note that earlier in the year (if I am not mistaken in March) I also had to be inconvenienced because a ‘mistake’ on DStv’s side.
I went as far as to tell the call center agent I spoke to yesterday that I believe and it is my opinion that she works for the most terrible company in South Africa.
Regards,
M Malan
Unfortunately I am still not satisfied.
I deliberately asked the lady I spoke to on 6/06 how we will be able to prevent the debit order to be automatically loaded. She assured me that my services were cancelled and that the debit order WILL NOT go off on 30/06. You are welcome to listen to the recording. Her words were something to the following effect: ‘don't worry it is only a system generated sms you have received, your account will not be debited’.
Further to that-i only received the sms that the full amount of R1100 will be debited on Saturday 27/06 after which I immediately tried to phone DStv but without any luck of the call being attended to over a weekend.
The lady I spoke to yesterday advised that I contact my bank to have the debit order reversed which I then did, cause I can not wait 5-14 days or who knows how long for the money to reflect in my account.
You will therefore unfortunately have to wait for the your R206 until month end for that amount.
This was not my first issue with DStv and you will note that earlier in the year (if I am not mistaken in March) I also had to be inconvenienced because a ‘mistake’ on DStv’s side.
I went as far as to tell the call center agent I spoke to yesterday that I believe and it is my opinion that she works for the most terrible company in South Africa.
Regards,
M Malan