DS
Deon S

1 reviews | Active since Sept 2009

14 Apr 2022, 20:31

DSTV Telephone call recorded.. Yeah right, because you are in the wrong it's GONE.

I have been with Multichoice for about 20 years. Never missing a payment. Last month I called DSTV to use my 3rd decoder (extra view) as a holiday home decoder. I asked if it could stay at holiday home on permanently. Dstv said that would cost and extra subscription, meaning double the payment, 2 x subscriptions. I said absolutely NO! I pay so much per month not a cent extra. So DSTV said they can switch it on for 30 days. I agreed. Only to get billed over R2000 this month. Apparently you pay per day, 30 days over R900. When I asked for the recording of the telephone call its nowhere to be found. Now my DSTV is switched off. After almost 20 years I get this from DSTV/Multichoice.. Absolutely shocking!! Thanks DSTV

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Apr 2022, 21:37
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DS
Deon S's update20 Apr 2022, 12:33
Reviewer Update
Hi, I called multichoice and they didn't know who to put me through to. Please contact me to fully understand where we are wrt this. DSTV was switched on and now disconnected again.
DS
Deon S's update29 Apr 2022, 09:25
Reviewer Update
I have received great support from DSTV after this little mishap and all was restored by them professionally thank you guys.