DSTV TECHNICIAN REFUSE TO DO RETURN JOB AFTER A MONTH'S FAULTY CONNECTION IN THE INSTALLATION

It has become a norm for us to accept the pathetic service and unnecessary delays from some of the Dstv technicians when you request for installation after purchasing a decoder that includes free installation.

Seemingly, for some reason they do not prioritise the free installations. They prioritise the packages which excludes installation because it is quick cash for them.

I literally begged a Dstv technician from a company called DOTNET in Pretoria for assistance to no avail. I was then given another technician by the same company, I had to wait for 5 days for my decoder to be installed. He also gave me lame excuses after excuses but I had no choice but to wait patiently.

To my surprise after one and half month, my decoder started to give me problems. I contacted the same technician for a return job and he ignored my written request to him. Basically, this month's subscription is just a waste of money as I can not watch my television set.

This is a return job for God-sake, I fail to understand why the technician refuses to come and fix his mistake. This is so painful but I guess, one has to get used to it. Perhaps, he expects a payment for his return job.

MultiChoice needs to address this problem it is an inconvenience to us as customers.