SM
Shenaaz M
1 reviews | Active since Aug 2015
07 Aug 2015, 10:31
DSTV - TECHNICAL PROBLEMS
After the DSTV migration, PVR I was unable to watch Entertainment and the Box Office Channel as well as record any programmes. I called in 5 weeks ago to log a call for them to fix this. I was then advised that they could not access my account and it seems there is a duplication on my account and they will call me back. I then waited another week, called the call centre yet again and had to explain the same scenario as this was not captured on their system and was advised that they were going to escalate the matter to the IT department yet again. Promised by the supervisor to contact me but this never happened This happened every week as I started calling them once a week for feedback. The extra view in my bedroom was then switched off . I called on 03 August 2015 and had to explain the same scenario, I received the same response and again promises of feedback but nothing happened. Called on 060815 and the supervisor Pearl called me. 070815 all dishes are off . I called and spoke to Bongile Binase same scenario. Could your technical team please sort this out. 5 weeks later and still no assistance. Can only speak to supervisors and no mangers . How do we get assistance!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 15:43Hello Jenaide,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating the technical query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating the technical query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Aug 2015, 15:43
Official
Hello Jenaide,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating the technical query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating the technical query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,