DSTV tarnish my good standing due to their imcompetence

On 30 March 2019 I changed my account from a monthly account to an annual account. This was to be effective 1 April 2019. I paid the following (for the yearly premium): R904 x 11 months = R9,944 R35 x 12 months = R420 Total R10,364 However, I was contacted monthly by the decoder insurance company advising that my account was in arrears.

I contacted DSTV twice telephonically (where I was advised they will correct it on their side as the billing was incorrectly done) and sent an e-mail on 9 July 2019 to which no response was received.

I was told telephonically that the billing was incorrect for April 2019, May 2019 and June 2019 as the account was not switched over immediately to a yearly account. Not my problem. I paid a yearly premium from 1 April 2019 - 31 March 2020 on 30 March 2019. The billing should have been processed accordingly. I was advised TWICE this will be corrected.

Now I am handed over for debt collect by Blake & Associates? Are you kidding me? Due to incompetence on your side you tarnished my good standing credit name?

This is pathetic. Even more pathetic than our parliament.