DSTV.... TAKING YOUR MONEY JUST AS THEY PLEASE

I'VE CHANGED MY DSTV PACKAGE VIA THE HELP DESK IN THE BEGINNING OF JULY AND THE CONSULTANT ENSURED ME THAT MY NEW DEBIT ORDER AMOUNT WILL BE R319.00 ON 28/07/2015. <br> THIS MORNING WHEN I CHECKED MY BANK STATEMENT THE OLD AMOUNT WAS STILL BEING DEDUCTED. I PHONED THE HELP DESK AND THE CONSULTANT THERE INFORMED ME THAT THEY MIGRATED TO A NEW SYSTEM AND IT DID NOT PULL MY NEW INFO THROUGH. THIS IS NOT MY PROBLEM! I ASKED HER FOR THE REFUND AND FIRST SHE TOLD ME THEY CANNOT DO A REFUND BUT A CREDIT WILL BE ON MY NEXT STATEMENT. I ASKED FOR THE MONEY AS I DID NOT BUDGET FOR THIS AMOUNT. SHE TOLD ME IT WILL TAKE 40 WORKING DAYS FOR A REFUND. WHY, MY MONEY IS DEDUCTED IMMEDIATELY SO WHY SHOULD I WAIT FOR A MISTAKE THEY MADE. IT LOOKS TO ME THAT THEY CAN DEDUCT ANY AMOUNT THEY WANT AND THEN YOU JUST HAVE TO PAY AND KEEP YOUR MOUTH SHUT BECAUSE YOU HAVE NO SAY IN THIS MATTER. IN MY BOOKS THIS IS ON THE BORDER OF *******ION. I AM SO TIRED OF THIS COMPANIES IN SA JUST DOING WHAT THEY LIKE AND THE CUSTOMER IS ALWAYS ON THE WRONG SIDE AND JUST NEEDS TO PAY.