1 reviews | Active since Apr 2017

19 Apr 2017, 14:10

DSTV TAKING YOUR MONEY FROM YOUR ACCOUNT AND NOT PAYING IT BACK

<p>Cancelled DSTV on the 20th March with Lebo who is a Supervisor. Was assured DSTV had cancelled debit order. But no.... DSTV gets cut off no problem, but the Debit Order is processed for almost R900.</p> <p>Ive been trying to get my money back from DSTV from the 28th of March until today and still no answer. I have so many reference numbers and so many excuses. This is theft. It is unauthorised debit order deductions and they are stalling for as long as possible to not pay it back for no reason whatsover. There are no amounts owing.. everything was up to date. Im taking it to the CPA if i dont have this resolved by COB today. Its just total inadequacy at its best. Unfortunately with my money.</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2017, 14:27
Official

Dear Julie McQuarrie Hutson

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team

's update20 Apr 2017, 12:18
Reviewer Update

Thank you Lebogang i will advise if the amount is back in my account Friday morning as discussed.

Kind regards

Julie Hutson

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Apr 2017, 10:34
Official

Dear Julie McQuarrie Hutson

Thank you for taking the time writing to us and bringing your query to our attention.

As per our telephonic conversation, we confirm that the refund was successfully paid to your bank account.

Should you have any queries, we encourage you to keep in touch with us.

Kind regards

Lebogang

's update21 Apr 2017, 10:55
Reviewer Update

Dear Lebogang - great service from one person that 6 other people countless times couldnt execute. Impressive and thank you for resolving so quickly.