AM
Ahmed M

1 reviews | Active since Apr 2010

04 Dec 2019, 07:04

DSTV taking unauthorised monies from people who are not customers

I was a DSTV subscriber. My decoder was insured through the company. I cancelled my DSTV subscription a year or 2 ago. I also cancelled the insurance. My experience with DSTV is not good. They are are competent in getting things done. Last month R43.92 was taken off from my account for insurance. I got the bank to reverse this and it cost me some money to do this. This month They have now change the amount to R51.33 and the monies have gone through my account again. I know that they have lost a lot of subscribers but I think that this is ridiculous in billing people who have cancelled their accounts a long , long time ago

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Dec 2019, 08:15
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
AM
Ahmed M's update04 Dec 2019, 08:31
Reviewer Update
Ok, thanks for the quick response. I hope that this can be resolved shortly.
AM
Ahmed M's update04 Dec 2019, 12:09
Reviewer Update
ok thanks