DSTV taking premium customers for a ride & its an insult.

I think I now understand why DSTV Premium customers are downgrading or leaving DSTV for Netflix. On the 2 tickets are I won for Saturday ONLY, it’s just insult to me & my family based on the following points; 1. 2 tickets cost R900 is like my monthly premium of R899 whereas I have been with DSTV for 10 years. 2. My 2 kids are not catered for the event. Meaning I must hire a weekend Nanny so that I can be able to attend this event. 3. These tickets don’t cover food & drinks. Meaning I should spend AGAIN for food & drinks. 4. As a loyal customer for 10 years, why I wasn’t given GA weekender pass, food & kids zone? In a nutshell, I feel & think DSTV is taking its customers for granted & as our premiums significantly outweigh the rewards given to loyal premium customers. Then why should I & family/relatives continue to watch DSTV if we are not important to DSTV?