mM
muhammed M
1 reviews | Active since Jul 2012
05 Apr 2016, 13:46
DSTV taking more money than what was agreed
Hi i Had upgraded my account for a few days only and had paid the difference of R44 to the Multichoice account i had advised the consultant to do a automatic downgrade as i only wanted the Dstv upgrade for a few days.<br> today i have received a debit order for the full amount and i have not asked for that.<br> i had called in and they say that i did not call in to downgrade,if dstv calls are recorded i have clearly indicated that i wanted my dstv downgraded on the certain date and it was confirmed .<br> it seems that dstv just want to take more money although i have not asked nor can afford a bigger package
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 15:21Hello squarez ,
Reference is made to our telephonic discussion.
We have downgraded your DStv package as you initially requested. Furthermore, your DStv account has been manually adjusted and reflects a credit balance.
Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion.
We have downgraded your DStv package as you initially requested. Furthermore, your DStv account has been manually adjusted and reflects a credit balance.
Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply06 Apr 2016, 15:21
Official
Hello squarez ,
Reference is made to our telephonic discussion.
We have downgraded your DStv package as you initially requested. Furthermore, your DStv account has been manually adjusted and reflects a credit balance.
Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion.
We have downgraded your DStv package as you initially requested. Furthermore, your DStv account has been manually adjusted and reflects a credit balance.
Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah