Dstv taking me for a ride

I received an SMS from my beautiful multichoice with several options to pay my dstv account. I chose the eft option which was easier and convenient this was in February. To my surprise since the beginning of April my connection is being cut off weekly. I have spoken to every agent about this and they all told me that it's being escalated and every time two days later they cut me off and I have to go through the same process. Today i woke up with no TV and I called again some Thembinkosi or whatever hanged up on me. I pay so much money I don't know what more I need to do for them to stop this abuse. The amount of hours they cut my TV and the amount of airtime I use calling their agents is equals to a month subscription. I asked to be transferred to a supervisor and I was holding for 30 minutes and eventually line cut off. I am paying a lot on this to receive such treatment. Someone please help