DSTV Taking long to install new decoder
So I gave DSTV a chance and took the new decoder for my contract renewal. This was done beginning of May and was told it will take 7 days to install everything. On the 10 May, the Decoder was delivered to my house and since then, I have not been assisted with the installation. I have been sending emails as a follow up and no response!!! What does one have to do to get assistance here?
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Replies (2)
DStv (MultiChoice)'s replyOfficial
27 May 2022, 09:11Hi Sibapiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 May 2022, 09:11
Official
Hi Sibapiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
29 May 2022, 14:05You send someone to my house to come install the decoder and yet you have not even activated the decoder under my name!!! Your consultants tell me they will activate the decoder when we called (with the installer) using my airtime in 2 hours (it’s been 2 hours). I call back asking for activation and I’m told it won’t happen till tomorrow because the department that connects devices will be in tomorrow!! You better sort this out!!
The worst part of it is that you have the odesity to charge me for something I have not used. You better sort this out ASAP!!
The worst part of it is that you have the odesity to charge me for something I have not used. You better sort this out ASAP!!
's update29 May 2022, 14:05
Reviewer Update
You send someone to my house to come install the decoder and yet you have not even activated the decoder under my name!!! Your consultants tell me they will activate the decoder when we called (with the installer) using my airtime in 2 hours (it’s been 2 hours). I call back asking for activation and I’m told it won’t happen till tomorrow because the department that connects devices will be in tomorrow!! You better sort this out!!
The worst part of it is that you have the odesity to charge me for something I have not used. You better sort this out ASAP!!
The worst part of it is that you have the odesity to charge me for something I have not used. You better sort this out ASAP!!