DSTV Taking ******* debit orders

I need someone to contact me urgently with the ombudsman for Multichoice telephone number as they have taken an ******* debit order amount out of my banking account. I revevrsed this ******* amount and paid my account via eft. Then they sent through a refund later and now they want me to pay the refund in full otherwise they keep suspending my account. I have requested to make a payment arrangement but they want the refund amount which they made in error to be paid back first. They have also now handed my account over to a debt collection agency and this amount is not even in 30 days. I am going to my attorneys with this matter as well. If someone can please investigate DSTV as I have noticed that there are a lot of complaints regarding the price lock promotions and their accounting abilities and causing the consumer to be behind on their accounts and then suspending the dstv and they don't even take ownership. I have also requested the letter or document where I gave them permission to put through such a debit order and I have also requested statements and no one has bothered to send it to me. The debit order amount was for R1900.00+ and the customer call centre agent says it was for R1700.00? Why is there a difference in what they are billing me and what is actually reflecting on the account as being billed. I have sent them my bank statement to prove that they took R1900.00+ and all they can say is they want the refund. I want the letter/document confirming that I gave them permission to take R1900.00+ out of my bank account and I want statements to see what was charged and how my payments have been posted to my account. I also want my services unsuspended and I will pay the refund back on a payment arrangement before I cancel everything.