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ntandoyola N

1 reviews | Active since Nov 2016

16 Nov 2016, 21:55

DSTV takes my money and shows me nothing

<p>In March 2016 I received a call from a Multi-Choice call centre sales agent who sold me a DSTV explorer contract. I took the contract on a promise that I will recieve free installation and all was set with contacts of an installer next to me. The installer came, didn't install because I am in a complex and infact I need to purchase a multi-switch and the LNB is useless if I'm in a communal dish setting. I bought the multi-switch for R700, called DSTV to complain about this, told them that I was offered the dela by teh consultant even though I mentioned am in a complex. They have since April been promising to deal with my case and to date haven't been connected and every month I call receive apologies for my situation and my money being taken, but no viewing at all. Reached out through their website, twitter and facebook. All I've received is a promise and my money being taken every month. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2016, 08:24
Official

Dear Ntando Yola

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2016, 09:33
Official

Good day Ntando Yola

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert