DSTV takes money for repeated shows during Covid 19

it is so good that you can take our money on a monthly basis but do not communicate any options during Covid - 19, all that is currently on is repeated shows from Season 1 / episode 1, i have not switched my TV on in 4 weeks. when you try to call in the line is just dead finally got hold of someone - minutes later speaking to a supervisor who does not understand her customer. its so good to rip of people. Please can i get feedback. Communication is something your company does not have.