RP
Red P
1 reviews | Active since Sept 2013
14 Jul 2015, 12:48
DSTV system done
Phoned DSTV to assist me with my Extraview Channel which is not working go through all the checks and then they eventually respond cannot help the system is down from the 12th to 16th July. How can you charge for service but not able to maintain or deliver the service
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Jul 2015, 14:47Hello redro,
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Jul 2015, 14:47
Official
Hello redro,
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,