DSTV system deleted Explora - dissapointing service

Good day,

DSTV has done it again, they have managed to chuck my decoder from their system, expecting me to go to a center just to here the same thing from the guy or that I must replace my smart card or something horrible, which I refused to explore for that matter. Calling to a center a third time with *********** staff not knowing how to use the system to see who was assisting me...

To top this I constantly get problems with my picture/ reception, that happens after updates or something. this made me to split the two decoders to two separate LNB's with same thing happening, The Explora is disappointing me to ultimate levels!

Spoke with a Kevin (supervisor) who promised to escalate the matter for me and see if it can be resolved. No feedback since Saturday?

This is frustrating - since I am not at fault and DSTV system is up to maggots!!

They are messing with my TV time here!