AL
Alan L
1 reviews | Active since Nov 2012
19 Oct 2015, 18:40
DSTV Switches Quality out of Channel 120
Despite lodging an earlier complaint regarding the removal of Eastenders from channel 120, I was told it would be returning on 19th October. It has been switched from 120 to 119, which is not part of our current bouquet, which had just had it's annual update without the prior knowledge of programme switching. This is sly and underhand and indicates the low level of corporate governance that allows them to trample on their customers.<br> I demand that we be allowed to revisit our selection so that we can be rid of the useless \120"and replace it with \""119\"".<br> In the meantime"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 11:54Hello AlanML,
We do apologies for the inconvenience you experienced in this regard
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
We have escalated your concerns and suggestions to the relevant department for consideration.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
We have escalated your concerns and suggestions to the relevant department for consideration.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Oct 2015, 11:54
Official
Hello AlanML,
We do apologies for the inconvenience you experienced in this regard
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
We have escalated your concerns and suggestions to the relevant department for consideration.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
We have escalated your concerns and suggestions to the relevant department for consideration.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Your support, and that of all our customers, is important to us.
Regards
Rupert